We know that learning new software can
be difficult. That's why we spent a ton of time and energy
perfecting the help files. Our tech support manager Chris has
spoken to quite a few of you and he knows the types of questions
that you have. Chris volunteered to work, in his free time,
to write the User Guide for us. Now,
admittedly, part of that is selfish - the better the guide, the
fewer calls he receives - but 99% of the reason Chris wanted to
work on this project is that he loves our customers and he wanted
to make it as easy as possible for you to learn about all of the
great features we've built for you.
One question you may be asking is why
the help files are online instead of inside the box or in a
PDF. There are several reasons.
Printing a User
Guide this big kills a lot of trees.
An online User
Guide allows us to include not just text and images, but
also video tutorials.
We can now make sure that the
User Guide is up to date. For example, we
take note of the questions you ask when you contact the call
center, and we can add new topics to better help you work with the
To check out the User Guide, click here.
I would love it if you took the
opportunity to thank Chris for all of his hard work.